I had a moment today to reach out via a Kentucky District Technology Coordinator listserv to share my issue, and Cynthia Warner (from KET) was kind enough to provide a walkthrough and some screenshots on how to fix this.
It turns out the solution is as simple as adjusting a few settings to enable either streaming or downloading in a way the Mac can decipher. See the video I made below:
(video link: http://youtu.be/TOYX35te24o)
Simple....no plug in to buy, or even install! I hope that helps.